HBi Auto · Mocksville, NC
HBi CPO Warranty & Coverage
Every HBi Certified car passes a full check. Each one also comes with a warranty. So you can feel good when you buy a used Porsche or exotic.
What HBi Certified means
111 points. 9 documentation checks. Two sign-offs.
CPO means certified pre-owned. That is a used car that passed a long checklist. We built our checklist from Porsche’s own CPO rules. We also used what we learned from years of fixing these cars. We check every part below and write it down. Only then can a car get the HBi Certified badge.
- Maintenance/service carried out and not due within the next 6 months or 2,500 miles
- Driver's Manual
- Radio/navigation system manual
- Both keys present
- On-board equipment: tool kit, compressor, tire repair kit, high voltage charging equipment, spare wheel
- Safety equipment: first aid kit, rim anti-theft protection, warning triangle, safety vest
- Warranty & Maintenance booklet
- Only properly fitted, serviceable components are installed
- No uncompleted service campaigns
- 01Initial VAL created and fault memory fixed
- 02Current mileage plausible
- 03Over-rev check as per guideline
- 04Tire Pressure Monitoring (TPM)
- 05Door locking system (child-proof locks, keyless entry & drive)
- 06Remote controls
- 07Alarm system and immobilizer
- 08Ignition/ignition switch
- 09Steering wheel lock
- 10Interior lighting
- 11Horn
- 12Wipers front/rear
- 13Windscreen washer and headlight system
- 14Exterior mirror/rear-view mirror adjustment
- 15Instrument panel (check while stationary)
- 16Multi-function steering wheel
- 17Steering column adjustment
- 18On-board clock
- 19Warning lights and sounds
- 20Airbag system (child seat deactivation)
- 21Door trim
- 22Windscreen, rear window and mirror heating
- 23PCM (radio, telephone, CD autochanger, DVD, navigation system, Porsche Connect)
- 24Audio system (radio, CD, DVD, loudspeakers)
- 25Air conditioning
- 26Seat heating
- 27Seat ventilation
- 28Steering wheel heating
- 29Auxiliary heating
- 30Power windows (incl. anti-pinch protection)
- 31Seat adjustment/seat position memory
- 32Glove compartment
- 33Cigarette lighter/sockets
- 34Ashtrays, cupholders
- 35Seat belts and seat-belt height adjustment
- 36Seat and head restraint upholstery
- 37Roof (cabriolet, hardtop, Targa)
- 38Roof lining, sun visors
- 39Cabriolet: wind deflector
- 40Floor mats and carpet
- 41Luggage compartment, cargo system
- 42Unlocking mechanism for all lids (front/rear)
- 43Equipment/Exclusive equipment
- 44Tread depth (min.: 3mm summer / 4mm all-season / 5mm winter tires)
- 45Approved wheel/tire dimension
- 46Tire size (front / rear)
- 47Tire manufacturer
- 48No safety-related damage on wheels and tires
- 49Tire pressure
All tires must comply with the recommended speed and load index and specifications. Max. age of summer, all-season and winter tires is 5 years, according to DOT number.
- 50Underbody
- 51Exhaust system
- 52Chassis/wheel suspension (shock absorbers, springs, air suspension)
- 53Stabilizer bearings
- 54Axle joints
- 55Drive axles
- 56Transfer case
- 57Steering gear
- 58Transmission
- 59Fuel system
- 60Radiators/coolers/fans
- 61Coolant hoses and connections
- 62Brake lines and hoses
- 63Brake pads (min. 4mm)
- 64Brake disks (max. 1.4mm wear)
- 65Brake calipers/air ducts/cover plates
- 66Body
- 67Convertible top
- 68Paintwork
- 69Doors and lids
- 70Exterior lights
- 71Headlight adjustment
- 72Rims
- 73Glazing
- 74Spoiler
- 75Water drains and air
- 76Equipment/Exclusive equipment
- 77Trailer coupling
- 78Eight (8) documentation photos taken
- 79Engine idling
- 80Belts (generator, air conditioning, fans, power steering, deflection roller, tensioners)
- 81Engine
- 82Generator
- 83Battery test
- 84Engine oil
- 85Coolant (antifreeze protection, °F)
- 86Power steering hydraulic oil
- 87Brake/clutch fluid
- 88Windscreen and headlight washer fluid
- 89Porsche Dynamic Chassis Control (PDCC)
- 90Starting and idle speed behavior
- 91Braking effect (foot brake and parking brake)
- 92ABS
- 93Suspension system (PDCC, PASM/air suspension)
- 94Power steering/power steering plus
- 95Steering wheel centered
- 96Directional stability
- 97Road behavior/handling
- 98Vehicle performance
- 99Clutch operation
- 100Gear change
- 101Heating/ventilation system
- 102ParkAssist/reversing camera
- 103PCM (navigation system)
- 104Cruise control (all functions)
- 105Instrument panel (while vehicle in motion)
- 106Hill Hold Control
- 107Lane departure warning (LDW)
- 108Lane Change Assist (LCA)
- 109Distance control system
- 110No unusual noises/vibrations
- 111VAL after test drive created (mileage)
Side by side
HBi Certified vs. a typical used car
HBi Certified is an HBi Auto dealer program, not a manufacturer certified pre-owned program. The issued warranty contract controls coverage, limits and exclusions.
How a car becomes certified
Inspected, approved twice, then published
- 1Check
A tech goes through all 111 points and the paper checks. The tech takes photos. The tech measures each wheel.
- 2Fix
Anything that does not pass gets fixed. Only then can the car be certified.
- 3Foreman OK
The shop foreman (the head of the shop) looks over the finished check. Then they sign off.
- 4Sales manager OK
A second person signs off. Nothing goes online before this.
- 5Put on the car’s page
The full checklist goes on the car’s page. The car gets the HBi Certified badge only if every item that applies passed.
Certified, explained plainly
HBi Certified or Porsche CPO?
These are two different programs. Porsche Approved Certified Pre-Owned is Porsche’s own program. Only official Porsche dealers sell it. HBi Certified is our own program for the cars we sell. Here is how the two compare. You can also see how to check any car yourself.
Proof on every car, before you send a dollar
Pick coverage that lasts as long as you plan to keep the car. Every retail car HBi Auto sells comes with 3 months of shakedown coverage. That is coverage for your first months with the car. It has a $0 deductible. Eligible Porsche and exotic cars can extend coverage to 24 or 36 months.
Why We Built Our Own CPO Program
Many of our clients wanted to feel sure about a car. They wanted a certified car. But most of the time, the only choice was a CPO car backed by the factory. We had spent years taking care of these cars. So we made our own HBi Certified program. We built it around how our clients really buy, fix and drive their cars.
We started with Porsche’s long list of CPO rules. Then we worked with Darren Nitz at Dealer Coach to make our own program. Every retail car must pass HBi’s 111-point check before we sell it. It must also get any fixes it needs. Each retail car comes with 3 months of shakedown coverage to start. Most clients extend it to 24 or 36 months. They can do this on eligible Porsche, exotic and some other cars. That way the coverage lasts as long as they plan to keep the car. Approved repairs can be done anywhere in the country. You can use an OEM dealer (a dealer for the car’s own brand). You can also use a qualified independent expert or a certified repair shop.
Our goal: get the car ready the right way and give real protection. And you are never stuck with just one repair shop.
- We check how it looks, how it works and how safe it is. Then we make the fixes it needs.
- Free 3-month shakedown coverage on every HBi retail car.
- You can add 24 or 36 months on eligible cars.
- Repairs at OEM dealers, experts and certified repair shops.
What HBi CPO Coverage Includes
Coverage works anywhere in the country. It helps protect the main systems in the car. Your warranty agreement lists them. They are these systems:
- Mechanical
- Electrical
- Drivetrain (the parts that send power to the wheels)
- Climate
- Suspension
- Braking
- Comfort
Engine
Covered internal engine components and related lubricated parts, subject to the issued contract.
Transmission
Covered automatic, manual, and dual-clutch transmission components listed in the warranty agreement.
Drivetrain
Covered drive axle, differential, transfer-case, and related drivetrain components.
Cooling System
Covered cooling-system components, including eligible pumps, fans, and related mechanical parts.
Fuel System
Covered fuel-delivery and fuel-management components identified in the applicable contract.
Steering
Covered steering-system components, including eligible mechanical and power-assisted parts.
Suspension
Covered suspension components and eligible electronically controlled suspension systems.
Braking System
Covered hydraulic, electronic, and mechanical braking components. Normal wear items remain excluded.
Air Conditioning
Covered air-conditioning and climate-control components listed in the applicable agreement.
Electrical Systems
Covered charging, starting, control-module, wiring, and related electrical components.
Comfort Electronics
Covered convenience and comfort electronics identified in the issued warranty contract.
Nationwide Repairs
Approved repairs may be done at an OEM dealer. That is a dealer for the car’s own brand. They may also be done at an independent expert. Or they may be done at a certified repair shop.
The issued warranty contract controls. Covered components, limitations, exclusions, claim requirements, and eligibility vary by vehicle and term.
Protect More Than the Mechanical Components
HBi Certified coverage helps protect mechanical parts that qualify. When you buy, you can also pick extra plans. You do not have to. These plans are made for things that happen a lot. Think road hazards, damage to how the car looks, lost keys and broken glass. One plan is for the money you could owe if the car is a total loss.
Tire & Wheel Protection
Your tires and wheels hold your Porsche or exotic on the road. This plan helps protect them from covered hazards. Think potholes, nails, glass and junk on the road.
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A new tire when a covered road hazard damages the tire’s structure.
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A new wheel when covered damage keeps the tire from sealing or holding air the right way.
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Approved mounting, balancing, valve stems, disposal fees, labor and taxes.
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Towing paid back, up to $250 each covered time.
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$50 deductible (what you pay first) for each replacement claim.
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You can pass it to a private buyer for a $50 fee.
Best for: low-profile tires (tires with short, thin sides). Sport wheels. Cars you drive each day. Owners who worry about costly road damage.
Key, Dent & Glass Protection
This plan helps with some of the most common costs of owning a car. You do not have to count only on your main car insurance.
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Fixes or replaces covered keys and key fobs that are lost, stolen or broken.
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Paintless Dent Repair for small dents and dings that qualify. (The dent is pushed out without new paint.)
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Fixes or replaces covered windshields and other car glass.
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Terms may include help when you are locked out.
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Some plans may fix covered things with no deductible.
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You may be able to pass the plan to the next owner, based on the plan you pick.
Best for: owners who want more protection. It helps with everyday dings to how the car looks. It helps with keys that cost a lot. It helps with glass repairs you did not plan for.
Guaranteed Auto Protection
Say you have a loan or lease on the car. Then the car is called a covered total loss. GAP may help pay the “gap.” That is the difference between what the car was worth (its actual cash value) and what you still owe on the eligible loan or lease.
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Helps lower the eligible amount you could owe on top of what the car was worth after a covered total loss. (Owing more than the car is worth is called negative equity.)
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Made to work with your main car insurance. It does not take its place.
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May help most if you put less money down.
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Good to think about if your loan is long.
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You can get it if you finance or lease and you qualify.
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Coverage, limits, exclusions, and eligibility vary by agreement
Best for: clients who qualify and want to shrink the money gap. That is the gap between what insurance pays and what you still owe.
Choose the Protection That Fits Your Ownership Plan
These plans are your choice. You do not need them to buy an HBi Certified car. Before you decide, your HBi rep can explain them. Ask who can get them right now. Ask about coverage limits, deductibles, what is left out, prices and the terms you can pick.
Optional protection-plan availability varies by vehicle, financing, provider, state, and selected agreement. Terms, conditions, exclusions, deductibles, limits, and eligibility requirements apply. See HBi Auto for complete current plan documents.
What Vehicles Qualify?
Every car HBi Auto sells retail comes with free shakedown coverage for 3 months. You can also get longer coverage. Terms of 24 and 36 months are offered on eligible cars.
You can choose to add 24 or 36 months of coverage. To qualify, a Porsche most of the time must be no more than 10 years old or have fewer than 120,000 miles. There may be exceptions.
Ferrari, McLaren and Lamborghini cars most of the time follow close to the same rules for age and miles. For other brands, it depends on the car. We look at its VIN. That is the car’s ID number. We also look at its condition, age and miles. And we look at what contract is offered.
Coverage terms
Every HBi retail car comes with 3 months of shakedown coverage. It has a $0 deductible. Eligible cars can extend to 24 or 36 months. You must do it during those first 3 months. That way your coverage lasts as long as you plan to keep the car.
| 3-month shakedown | 24-month | 36-month | |
|---|---|---|---|
| Cost | Included on every HBi retail vehicle | Optional | Optional |
| When to add it | Starts at delivery | Within the first 3 months | Within the first 3 months |
| Eligible cars | Every vehicle HBi sells retail | Eligible Porsche, Ferrari, McLaren, Lamborghini and select others | Eligible Porsche, exotic and select others, by VIN, age, mileage and contract |
| Age / miles | Any retail vehicle | Generally up to 10 years or 120,000 mi, with exceptions | Generally up to 10 years or 120,000 mi, with exceptions |
| Coverage type | Shakedown coverage window | Exclusionary | Exclusionary |
| Deductible | $0 | $0 on approved covered repairs | $0 on approved covered repairs |
| Transferable | Per contract | Yes, per contract procedures | Yes, per contract procedures |
| Best for | Taking delivery and getting to know the car | Keeping the car 2–3 years | A 3-year ownership horizon |
| Repairs | Nationwide at OEM dealerships, independent specialists and certified repair facilities | ||
| Not covered | Maintenance, tires, brake wear items, cosmetic concerns, normal wear, pre-existing conditions and other exclusions identified in the issued contract. | ||
Exclusionary coverage means covered mechanical and electrical components are protected unless the agreement specifically excludes them. The issued warranty contract controls coverage, limits, exclusions and eligibility.
How the Claims Process Works
- 01
Visit a Repair Facility
Take the car to an OEM dealer, an independent expert or a certified repair shop. Have them find out what is wrong.
- 02
Contact the Warranty Company
You or the shop calls the number on your warranty contract. Give them your contract number.
- 03
Approval and Payment
First the claim is approved. Then the warranty company pays the shop for the covered work. They pay the shop directly.
HBi CPO Warranty FAQ
What vehicles qualify for HBi CPO coverage?
Every car HBi Auto sells retail comes with free 3-month shakedown coverage. You can also choose 24 or 36 months of coverage. For that, a Porsche most of the time must be no more than 10 years old or have fewer than 120,000 miles. There are exceptions. Ferrari, McLaren and Lamborghini most of the time follow close to the same rules. We look at other brands one car at a time.
What is covered?
Coverage includes eligible engine, transmission, drivetrain, cooling, fuel, steering, suspension, braking, air-conditioning, electrical, and comfort-electronics components listed in the applicable warranty agreement.
Can I extend the coverage?
Yes. The 3 months that come with the car are your shakedown time. That is your first stretch of getting to know the car. Eligible cars may extend coverage to 24 or 36 months. Then your coverage lasts closer to how long you plan to keep the car. You must buy the extension in those first 3 months.
Is the 3-month coverage enough on its own?
Most of the time, no. The free 3 months protect you as you get the car and start to drive it. Do you plan to keep the car longer than that? Then we suggest coverage that lasts as long as you plan to own it. Pick a 24- or 36-month term on eligible cars.
Is there a deductible?
No. A deductible is what you pay first, before coverage pays. Your HBi CPO agreement has a $0 deductible. That is for approved covered repairs.
Where can I use the coverage?
You can use it anywhere in the country. Use it at a Porsche dealer. Or use it at another OEM dealer. That is a dealer for a car’s own brand. You can also use an independent expert or a certified repair shop.
What is not covered?
Optional 24- and 36-month plans are exclusionary coverage. Common exclusions include routine maintenance, tires, brake pads and other wear items, cosmetic damage, normal deterioration, pre-existing conditions, and other items listed in the contract.
How do I file a claim?
Take the car to a repair shop that qualifies. Have them find out what is wrong. Then you or the shop calls the warranty company. The phone number is on your contract. Give them your contract number. Once it is approved, the warranty company pays the shop for the covered work.
Can I purchase coverage anywhere in the United States?
Yes. If you are eligible, you may buy the coverage that is offered. This is true in any part of the United States. It depends on the car. It depends on which contracts are offered. It also depends on the rules that apply.
Is the warranty transferable?
Yes. Coverage is transferable according to the transfer procedures and requirements stated in the applicable contract.
How does the 111-point inspection affect eligibility?
Every retail car must pass HBi Auto’s 111-point check. It must also get the fixes it needs. If a car can’t pass, HBi will not certify it. We will not sell it to retail buyers.